Customer Service Legal Support Representative
Location: Norfolk, Virginia
Description: Portfolio Recovery Associates, Inc is hiring Customer Service Legal Support Representative right now, this vacancy will be reside in Virginia. More complete informations about this vacancy opportunity kindly read the description below. Portfolio Recovery Associates, Inc. (PRA) is a specialized financial and business services company. A market leader in the consumer debt pu! rchase and collection industry, Portfolio Recovery has a longstanding culture of compliance, engaging collaboratively with its customers to create realistic, affordable repayment plans.
The company provides a broad range of business services to local government, auto lenders, law enforcement, institutional investors, manufacturers and retailers, and U.K. banks and creditors.
Portfolio Recovery was recognized as one of Fortune's 100 Fastest Growing Companies in 2012. The company also was named one of Forbes' Top 25 Best Small Companies in America in 2012, and has been annually ranked as one of Forbes' 100 Best Small Companies since 2007.
We are currently recruiting for a Customer Service Legal Support Representative to join our Legal Recovery department located in Norfolk (Virginia Beach), Virginia.
Job Summary:
Performs tasks in support of the Litigations and Operations departments.
Essential Duties and Responsibilities:!
Include the following. Other duties may be assigned. !
Determine reason for issue with collection efforts, review account, and take appropriate action to resolve issue.
Record information into automated collection software; obtain and review appropriate correspondence and documents pertaining to account; Process payments received via either email or phone accurately.
Maintain a non-representative owned account queue, establish payment schedules and deadlines; determine interest to be charged on overdue amount; settle account within limits of settlement authority or confer with supervisor.
Manage accounts in personal queue for transfers per strategy.
Responsibilities include contacting by telephone customer employers for payroll information; contacting the local sheriff offices for updated suit information; searching websites or calling court systems for applicable legal filings.
Ability to adapt quickly to changes in work strategy.
Works well with minimal supervision.
Facilitate inquiries from th! ird party entities - such as attorney firms, debt liquidation companies, or Consumer Credit Counseling. Demonstrated ability to closely follow prescribed protocols and compliance measures.
Jobs Requirements
Minimum Requirements
1-2 years of customer service-related interaction.
Excellent writing and communication skills
Familiarity with Microsoft Windows and Office software, internet
Must complete and pass company administered Fair Debt Collection Practices Act training and testing
Must have effective organizational, communication, time-management and interpersonal skills and high attention to detail
Must be able to work independently
Must be able to handle multiple projects and tasks simultaneously while meeting deadlines
Able to research, read, analyze, and interpret legal documents: technical procedures, or governmental regulations; effectively present information and respond to questions from management, clients, and customers
We offer a competitive ! salary to commensurate with experience, as well as an attractive set of benefits to our valued employees. Join our family friendly region while you build a dynamic career with an exciting, growing company. All applicants must successfully pass drug screen and background. Equal Opportunity Employer.
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If you were eligible to this vacancy, please deliver us your resume, with salary requirements and a resume to Portfolio Recovery Associates, Inc.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be opened on: Thu, 12 Sep 2013 16:42:16 GMT
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