Customer Technical Support Representative [United States]

 

Responsibilities:

Peraton is seeking a Customer Technical Support Representative in support of our Corporate IT initiatives.

Responsibilities:

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Provides Tier I and II technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Uses automated information systems to analyze routine situations. Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Resolves problems or contacts more senior technical support as necessary. Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available. Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

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  Work is remote.

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  Handling in/outbound calls
• Provides and assists in troubleshooting User PC/IT issues
• Using ServiceNow creates tickets into Peraton’s database for EU’s issues

Qualifications:

Qualifications:

• Requires High School Diploma, plus some advanced training in IT. 2 to 4 years Call Center of experience.
• Certifications in IT a plus, but not required - for example SEC +; COMP TIA A+; CompTIA Network+

Peraton Overview:

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

An Equal Opportunity Employer including Disability/Veteran.

Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

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