Role: Legal Invoice Analyst
Job type: Remote
Job Description
We are looking to onboard an accomplished Legal Invoice Review Quality Assurance Analyst (“QA Analyst”) to join our client in USA. The candidate will be responsible for the Legal Bill Analysis process which involves the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients.
As part of our quality assurance process, the QA Analyst will conduct an expert peer review of invoice analysts’ work while independently utilizing his or her specialized legal expertise, knowledge base and education.
After making a comprehensive, expert assessment of the legal context and terminology in the invoice, the QA Analyst will make additional adjustments to previously-adjusted invoice line-item entries, if needed, and document the comprehensive justification for such adjustments.
The QA Analyst will also make corrections to adjusted and non-adjusted invoice lines. Moreover, the QA Analyst, as part of our Appeals Team, will engage in written communications with the law firm vendors of our customers regarding the adjustments made to invoice line-item entries by the Legal Bill Analysis Center of Excellence.
The ultimate goal of QA Analyst communications with the law firms is to fully leverage the QA Analyst’s robust legal knowledge base and partake in legal expert-to-expert discourse so as to arrive at a reasonable, mutually-agreeable resolution on disputed invoice adjustments, subject to our customers’ ultimate directive(s).
The QA Analyst will also be responsible for supporting the appeals mediation efforts of the LBACOE by extracting core legal concepts at the heart of the invoice, analyzing the full legal context of the invoice in line with our clients’ billing guidelines and memorializing the appeals expert-to-expert discourse, all of which is to be included in a written summary for review by our client(s) and/or for use at a resolution conference to be attended by the law firm, LBACOE and our client(s).
Skill / Qualifications
- Bachelor’s Degree required. Juris Doctor degree from an ABA-accredited law school required.
- Experience: 0-2 years of the following experience:
- Prior experience in a legal services or legal invoice auditing environment.
- Prior experience with direct communication with law firms in a legal billing context.
- Experience with handling conflict with law firms, in writing and telephonically.
- Highly developed communication skills, including both excellent written and verbal skills.
- Firm grasp of the Federal and/or State Rules of Civil Procedure.
- Insurance defense and civil litigation experience preferred.
- Prior legal invoice auditing experience either in-house or with a third-party legal invoice auditing company strongly preferred.
Preferred Experience:
- Prior US and International legal invoice review and analysis experience in a legal invoice analyst role.
- Prior experience in auditing claims litigation.
- Prior work experience with an insurance company.
- Experience in handling appeals of legal invoice claims adjustments.
- Prior experience with direct communication with law firms in a legal invoice review context.
- Experience with handling conflict with law firms, in writing and telephonically.
- Highly developed communication skills, including both excellent written and verbal skills.
Job Responsibilities
- The QA Analyst will also provide guidance to business unit partners regarding issues or opportunities within the LBA process.
- Drive the results of the LBACOE quality assurance process, as follows:
- Conduct review of LBACOE Legal Invoice Analysts’ line-item adjustments and non-adjusted invoice lines, applying specialized legal subject matter expert knowledge to context of legal invoice line items for quality assurance.
- Using sound individual discretion and with minimal supervision, conduct gap filling analysis to decode the legal “story” of an invoice by utilizing required law school education, law firm experience and/or related specialized legal expertise.
- Verify the compliance to legal billing guidelines by law firms and vendor submitting invoices.
- Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
- Independently make further adjustments to invoice line items as necessary based on his or her assessment of the legal context of the invoice while utilizing specialized his or her legal subject matter expert knowledge to extract core critical legal terminology and concepts.
- Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted.
- Use legal knowledge and careful discretion to make corrections to adjusted and non-adjusted invoice lines as needed.
- Forward the audited and peer-reviewed legal invoice through the review chain as required.
- Promptly and professionally resolve law firm appeals.
- Receive and organize law firm requests for reconsideration from Operations Support Specialists or management and/or work the intake queue for requests for reconsideration.
Benefits
Competitive Hourly Rate (Depending on Experience)
Job Types: Full-time, Contract
Schedule:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Experience:
- Legal Invoice Analyst: 2 years (Preferred)
Work Location: Remote
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