Claims Representative-Spanish Bilingual
Location: Charlottesville, Virginia
Description: State Farm Insurance is hiring Claims Representative-Spanish Bilingual right now, this career will be delegated in Virginia. For detail informations about this career opportunity please give attention to these descriptions. WHY STATE FARM?Our commitment to customers makes us the No. 1 insurer of cars and homes inthe United States and an insurance leader in Canada.The sam! e commitment to our workforce is how we got here and how we stay here.Our 90-year track record highlights State Farm as an employer of choicecommitted to providing career opportunities that last a lifetime.From diverse backgrounds and talent, to meaningful work and comprehensivebenefits, "Like a good neighbor.' isn't just a slogan. It's who we are and howwe do business.WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?Ourclaims associates are critical to the success of State Farm because of theirdirect contact with current and potential customers.A claimrepresentative investigates, evaluates, negotiates, and settles claims. At StateFarm, our claim representatives support the mission and values of our company byproviding Good Neighbor Service throughout the claims handlingprocess.The primary responsibilities of an auto claim representativeinclude: Working with customers, State Farm agents, attorneys, witnesses, repair shops and service providers to settle automobile ! accident claims Investigating and evaluating the facts of a cl! aim, which could include damage to property or injury to people Evaluating, negotiating, and settling claims within authority levels Maintaining the confidentiality of claim information Using State Farm claims systems and other technologies to perform job duties Communicating with customers and associates over the telephone, in person, and in written correspondence Working under management supervision with attorneys, in the defense of lawsuits Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone Providing assignments and direction to claim processors and claim service assistants Coordinating or participating in special projects, as assignedWHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THISPOSITION? Successful completion of required training programs and all licensing requirements, including continuing education for licensing Ability to communicate clearly, professionally, and empathetically Ability to learn ! and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies Ability to learn and utilize computer systems and other technologies Ability to develop and apply knowledge of injury, property and liability issues to handle claims within authority Ability to maintain quality work product and professionalism, even when work volume is high Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability and qualityITEMS OF NOTE May be required to drive motor vehicles and/or travel via commercial transportation Must maintain a valid license to lawfully operate vehicles as directed/requested by Sta! te Farm This position may require non-standard work hours or varying sh! iftsADDITIONAL INFORMATIONBilingual skills (Spanish) are requiredfor this position and successful applicants must pass a language proficiencyassessment. These positions are in anticipation of upcoming openings andcan be for any Auto Claims Department. Auto Claim Department assignments (eMed,CTLSU, ICC, ACC) will be made at the completion of training. Must beable to work flexible shifts, including weekends. These positions includerotating shifts Monday thru Friday from 6:55am to 7:30pm; Saturdays/Sundays8:25am to 5pm; and most holidays. Overtime may be periodically required.This position requires travel for approximately four to five days fortraining in Bloomington, IL. Selected candidates will spend nearly fivemonths in training before assuming the day-to-day role. In order for the companyand the selected candidates to receive the greatest return on our traininginvestment, and for the selected candidate to spend some time in the practicalapplication of the new position, we ! request that you agree to spendapproximately 18 months in this new role. Selected candidates mustsuccessfully complete all required background checks, and applicable licensingexam(s) and requirements. Positions are subject to Telephone Monitoringand Recording for Quality Assurance and Training Purposes.
BENEFITS: TOTAL REWARDSOur Total Rewards benefits package includes: Competitive starting salary Annual merit reviews Annual bonus potential You may also be eligible to participate in Medical, Dental, Life andDisability Insurance, Vision, 401(K) Plan (Savings & Thrift in Canada),Credit Union, a fully funded retirement pension plan, and more.State Farm Insurance is an equal opportunity employer. Please visit our Corporate website at: statefarm.comR
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If you were eligible to this career, please give us your resume, with salary requirements and a resume to State Farm Insurance.
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This career will be opened on: Wed, 13 Mar 2013 10:29:13 GMT
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