Program Support Technician - Position #00086 (Customer Records/Court Services)
Location: Richmond, Virginia
Description: Dept of Motor Vehicles is looking of Program Support Technician - Position #00086 (Customer Records/Court Services) right now, this occupation will be assigned in Virginia. For detail informations about this occupation opportunity please read the description below. This is a paraprofessional position responsible for processing customer inf! ormation requests in the Customer Records/Court Services Work Center. When subpoenas are served to the agency, this area is tasked with receiving the subpoena. This position will evaluate the order to see what is needed to fulfill the request, coordinate and gather the requested information within a limited amount of time. This position is responsible for representing DMV when called by a subpoena to appear in court or provide a deposition over the telephone.
This position will be responsible for the following:
Receiving, logging and tracking subpoenas
Evaluating, researching and gathering requested information to respond to subpoena
Communicating with courts, attorney and other external entities
Analyzing DMV customer records
Testifying in court and providing telephone depositions by explaining information from customer records
Reviewing, evaluating, and processing customer information requests.
Resp! onding to various types of correspondence received via mail, e! mail, and fax from customers.
Review and ensure nonresident suit packet is completed according to DMV procedures.
Responding to phone calls received from the public, DMV Customer Service Centers, DMV Direct as well as other work centers at headquarters.
Minimum Qualifications
Knowledge of business English, mathematics, office operating practices, office equipment and its uses, standard business forms and filing systems and principles. Keyboarding skills and ability to use a personal computer and access automated systems. Demonstrated ability to perform detailed work using prescribed procedures; collect and organize material by analyzing what is available and deciding what to include; present data in prescribed format. Interpret and explain guidelines, regulations, policies and procedures to customers. Compose correspondence, research, analyze data and reach logical conclusions. Communicate in a courteous and effective manner with others, ! inside and outside the agency.
High School Graduation or Equivalent
Preferred Qualifications
Special Requirements
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If you were eligible to this occupation, please give us your resume, with salary requirements and a resume to Dept of Motor Vehicles.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be started on: Thu, 04 Apr 2013 09:52:08 GMT
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