DUTIES:
- Administer, adjudicate and submit warranty claims onto BELL Suppliers and Alliance partners through their individual warranty claim portals, systems, and processes.
- Identify the parts, photos and resources used to validate the claim in-line with supplier requirements/contracts.
- Generate reports to monitor and control WIP on a daily basis and track days outstanding.
- Generate invoices for claims.
- Track supplier outstanding claims and follow up additional claim’s requests.
- Contest and query claims where full approval has not been provided but within supplier agreements.
- Interact with Dealers and Factory on claim queries.
- Allocate credits to specific warranty claims on receipt from supplier.
- Communicate with suppliers (local and international) on overdue accounts per contracts.
- Assist Inbound Warranty with details/information on supplier requirements and provide feedback.
- Scanning, filing of credits, maintain electronic filing.
- To assist Factory Technical & Supplier Quality personnel with supplier warranty related issues/feedback.
REQUIREMENTS:
- ABET Level 4/Matric with English and Math’s.
- 3-5yrs field repair/maintenance experience in the Earthmoving industry/environment.
- Technical Knowledge on Heavy Equipment/Earth Moving Equipment.
- Knowledge of Warranty Processes.
- Knowledge of BEWS, Support Portal, AS400 systems (advantageous).
- Must be able to work independently and with team members.
- Computer Literate with Advanced MS Office skills. (Excel, Word).
- Good presentation, communication & organizational skills.
- Must have good English communication skills.
IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.
