IT Specialist - DE
Location: Alexandria, Virginia
Description: Department Of Commerce is at the momment seeking for IT Specialist - DE right now, this occupation will be settled in Virginia. For detail informations about this occupation opportunity kindly see the descriptions. The Chief Information Officer (CIO) is the principal advisor to the Under Secretary and Director on the application of information technology (IT) to support and improve the Agency’s! business processes. The Collaborative Services Support Branch provides operational support and coordination for collaboration systems and events that include unified communications, document sharing, videoconferencing, webcasts, and other “new media†technologies.
This position is also being announced under the USPTO’s Merit Promotion Program, the Job Announcement Number is CIO-2013-0189 . Please review that announcement to determine if you are eligible for consideration under the Merit Promotion Program.
Work for the largest Intellectual Property Rights Firm in the United States - United States Patent and Trademark Office (USPTO). The U.S. Patent and Trademark Office have been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. Our efforts have provided inventors exclusive rights over their discoveries. It's an effort that continues to contrib! ute to a strong global economy, to encourage investment in inn! ovation and to cultivate an entrepreneurial spirit for the 21st century. The USPTO is headquartered in Alexandria, Virginia, and has over 9,500 employees, including engineers, scientists, attorneys, analysts, IT specialists, etc. all dedicated to accomplishing the USPTO’s mission, vision, strategic goals and guiding principles. For more information about the USPTO, please visit our websites at www.usptocareers.gov . KEY REQUIREMENTS
You must be a U.S. Citizen or National.
Your resume and question responses must demonstrate the job-related KSAs.
You must meet the definition of specialized experience. DUTIES:
Serves as a senior technical expert for the assigned IT area, involving hardware, software, process, and procedure associated with collaboration systems. Integrates complex information from multiple sources in order to provide the most complete, pertinent and efficient responses to queries.
Analyzes software and/or hardware problems a! nd provides solutions. Solves a wide range of operational and support problems to meet customer requirements. Draws upon multiple IT specialties in order to accomplish complex tasks.
Advises managers, customers and Branch/Division staff on software and/or hardware needs, on new technology, and recommends modifications to current software and/or hardware.
Plans the design, implementation, and operation of new and improved information systems to meet the business requirements of customer organizations by:
consulting with customers to identify and specify requirements
developing overall functional and systems requirements and specifications
conducting feasibility studies and trade-off analyses
preparing business cases for the application of IT solutions
defining systems scope and objectives
developing cost estimates for new or modified systems
coordinating projects and tasks
ensuring the ! integration of all systems components; e.g., procedures, databases, pol! icies, software, and hardware
Oversees and ensures adequate customer support by:
diagnosing and resolving problems in response to customer reported incidents
researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements
developing and maintaining problem tracking and resolution databases
installing, configuring, troubleshooting, and maintaining customer hardware and software
Participates in complicated special projects and may serve as a project leader.
Provides technical and procedural guidance to team members and other support staff.
QUALIFICATIONS REQUIRED:
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the! job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at http://www.opm.gov/qualifications .
Specialized experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-14 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-13 grade level in the Federal service.
Specialized experience for this position includes experience in all of the following skill sets:
Skill Set 1 â€" Analyzing complex software and/or hardware problems and providing appropriate solutions! ,
AND
Skill Set 2 - Serving as a project manager for ! multiple IT projects,
AND
Skill Set 4 â€" Providing solutions to customer service needs through consultation, problem analysis, reporting, and resolution implementation.
In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating the competencies listed at the following link: http://www.opm.gov/qualifications/Standards/IORs/gs2200/2210-AltA.asp .
Education is may not be substituted for experience at this grade level.
. HOW YOU WILL BE EVALUATED:
Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions. Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates ! to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:
KSA 1 - Knowledge of the design, development, analysis, implementation and evaluation of multiple software and/or hardware systems.
KSA 2 - Knowledge of business process engineering concepts and methods sufficient to lead/conduct studies designed to identify potential improvements in the way information technology is applied to key business functions.
KSA 3 - Skill in applying new and innovative customer support principles, methods, practices, and technologies in order to effectively recognize, report, track, and resolve problems.
KSA 4 - Skill in planning, implementing, monitoring and evaluating projects.
Your application will then be evaluated and rated under Category Rating and Selection procedures. Category rating procedures evaluate your total qualifying experience, e! ducation, and training and assigns them into a single, pre-defined qual! ity category Qualified applicants are assigned to one of three categories following a review of their resume and other supporting documentation. Each category is defined as follows:
Best Qualified - Applicant possesses exceptional experience with a background that demonstrates a superior level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Well Qualified - Applicant possesses good experience with a background that demonstrates a satisfactory level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Qualified - Applicant possesses the minimum qualifications with a background that demonstrates a basic level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Veterans’ preference is applied by listing preference eligibles ahead of nonÂ-preference eligibles within the same quality category in which ! they are placed. Qualified preference eligibles with a compensable service-connected disability of at least 10 percent will be placed at the top of the highest quality category (‘Best Qualified’), except when the position being filled is scientific or professional at the GS-9 grade level or higher. A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category.
For more information on category rating procedures, please visit http://www.opm.gov/employ/category_rating/cr_factsheet.pdf .
Please note that a complete application is required for consideration. (Please review the “Required Documents†section of this job announcement to see what must be included in a complete application).
To preview questions please click here .
BENEFITS:
The United States Patent and Trademark Office offe! rs a comprehensive benefits package that includes, in part, paid vacati! on, sick leave, paid holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Alternative Work Schedule (AWS) and Telework Program are available to eligible employees.
Please visit USPTO New Employee Information for additional information.
Visit Working for the Federal Government to explore the major benefits offered to most Federal employees. OTHER INFORMATION:
Applicants applying for this position must be a United States Citizen.
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System . If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.
This is a Bargaining Unit position.
This is a Public Trust position and has a risk level designation of “moderateâ€.
! Except as prohibited by law, all applicants tentatively selected for positions needing a Top Secret Clearance will be required to submit to a urinalysis to screen for illegal drug use prior to appointment and, if appointed, the incumbent will be subjected to random drug testing procedures.
Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.
The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website .
Probationary Period - If selected, you may be required to complete an initial one-year probationary period.
All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
! More than one selection may be made from this announcement. If additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.
All application materials become the property of the United States Patent and Trademark Office.
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If you were eligible to this occupation, please send us your resume, with salary requirements and a resume to Department Of Commerce.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Tue, 06 Aug 2013 16:07:00 GMT