Community Manager, RT
Location: Falls Church Virginia
Description: Washington Real Estate Investment Trust is currently interviewing Community Manager, RT right now, this position will be placed in Virginia. More details about this position opportunity please give attention to these descriptions. POSITION SUMMARY:
The Community Manager will be responsible for managing the community in the most effective and profitable manner possible and create the greatest possible satisfaction and well-being among residents and employees associated with the community; consistent with the goals and objectives of the WRIT.
Manage a high quality on-site staff through implementation of effective recruitment and training.
Effectively perform and document appropriate staff evaluations including, including performance reviews and corrective action reviews, and termination paperwork
Prepare and ensure staffing schedules are consistent with community needs
Participate in company training classes and meetings as required
Communicate effectively with staff members and ensure compliance with WRIT's personnel management standards
Effectively understand and operate the company's various software programs and ensure staff is properly trained in the respective programs for their positions
Oversee all work performed by off-site contractors to ensure timely and cost-effective completion of projects.
Ensure written communication to residents is professional and timely
Manage resident expectations, keep others informed about property is! sues; respond to changing priorities
Assist and ensure all! customer complaints are handled promptly and appropriately
Enforce resident retention and service request follow-up programs
Implement and monitor effective lease renewal programs
Monitor an effective preventative maintenance program to monitor service request turnover and ensure responsiveness of the maintenance staff to ensure that units are market ready
Ensure Leasing staff achieves the highest standards regarding shopping report scores
Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
Effectively show, lease, and move in prospective residents
Establish and implement leasing goals, while monitoring an effective lease expiration program
Effectively monitor all income, including delinquencies and the timely receipt and reconciliation of rent collections
Manage property to achieve expense and income! levels based on monthly, quarterly, and annual budget goals. Alerts Regional Manager in advance of any problems which might cause variance to budget and/or prevent completion of budgeted events as planned.
In collaboration with the Regional Manager, develop yearly operating budgets/forecasts and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner.
Ensure that all physical aspects of the property are fully functional and maintained in an attractive condition
Adhere to established company standards for screening applicants for residency and demonstrate an understanding and commitment to equal housing, equal employment and racial/ethnic diversity policies at all times.
Prepares annual property expense and capital improvement budget, under direction of Regional Property Manager.
Purchase supplies and equipment necessary to maintain the property, consistent with the budget. Issue ! all purchase orders.
Oversee, approve and/or prepare all lease rela! ted paper work in an accurate and timely manner. Ensure all documents are correctly completed prior to resident move-in.
Oversight of Assistant Manager's rent postings and deposits
Responsible for keeping vacancy loss and receivables from residents to a minimum; prepare five-day notices and report all non-payers to L&T Attorney.
Develop annual expense and capital budget for review with Regional Manager and Director of Residential Operations.
On a semi-annual basis oversee inspection of all apartments during filter change/smoke detector check in Spring and Fall.
Other tasks or duties as assigned by supervisor
QUALIFICATIONS:
Bachelor's Degree
Minimum 5 years' experience managing a residential property
Superior leadership and communication skills
Advanced knowledge of MS Word, Excel and Outlook
Strong administrative and organizational skills
Excellent command of English Language both verbally and in writing
Prior! Residential Property Management (On-Site) as an Assistant Manager or Manager required.
Professional Image
Understanding of sales/marketing and customer service.
Knowledge of on-site maintenance requirements including communicating and negotiating with vendors and contractors.
SKILLS:
Intermediate proficiency in MS Office with an aptitude for learning new software
Strong business acumen with a desire for continuing education to be industry certified
Knowledge of Fair Housing compliance
Willingness to engage prospective residents and current residents to ensure top notch customer service.
SCHEDULING, ATTENDANCE AND ASSIGNMENTS:
Considered an essential position as are the majority of WRIT's Engineering and Property Management personnel, this position requires the ability to serve on-call, as scheduled or as necessary. Employees may be reassigned to another property other than the original assignment during his/he! r employment with WRIT.
AA/EEO/Veterans/Disabled
See Job D! escription
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Washington Real Estate Investment Trust.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Sat, 22 Feb 2014 13:53:44 GMT